Return Policy

1. Eligibility for Returns

Customers must raise return concerns within 24 hours of delivery. Returns will only be accepted in the following cases:

• Mismatch: If there is a difference between what was ordered and what was received.
• Damaged Product: If the product is damaged upon delivery.
• Wrong Product Delivered: If the wrong product is delivered to you.

2. Condition of the Product

• The product must be in its original condition and packaging.
• Clear Unboxing Video: A clear unboxing video is mandatory for return requests. The video must show the parcel being opened from start to finish without any cuts or edits.

3. Proof of Purchase

Customers need to provide a receipt to initiate a return.

4. How to Initiate a Return

To initiate a return, customers should contact us via:

• Phone: +91-807-681-4133
• WhatsApp: +91-807-681-4133

5. Non-returnable Items

As all products are customized, we do not initiate returns or refunds. However, if the customer support team finds a genuine concern, we will consider it for a replacement only.

Note: Delivery charges apply on replacements.

6. Return Shipping Costs

Customers are responsible for the return shipping costs unless the product is damaged, incorrect, or defective.

7. Damaged or Defective Products

In case of damaged or defective products, customers must provide a clear unboxing video that shows the parcel being opened without any cuts or edits.

8. Contact Information

For any return inquiries, you can reach us at:

• Email: paintwithprabal@gmail.com
• Phone: +91-807-681-4133
• WhatsApp: +91-807-681-4133
• Website: https://www.paintwithprabal.com/